Terms and Conditions

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Shipping & Delivery

  • At this time, Cooltech Refrigeration Inc.ships merchandise to locations within the United States , excluding Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands.The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.

    We accept major credit cards and Paypal as well. To place an order over the phone or to our brooklyn locations, please contact us at the numbers below.

    We ship to 48 continental states. For customers outside of NYC, please contact us for shipping quote before placing the order.

     

    Call our sales office now! (Mon-Fri 9am-5pm, Sat 9pm-4pm)

                Tel:  718-788-3323/ 718-788-3328
                Fax: 718-788-2977
                Email: cooltechrefrigeration@gmail.com

    Connect with us on Facebook, MSN or Google Talk!

    MSN Live Messenger: cooltechrefrigeration@hotmail.com
    Goolge Talk: cooltechrefrigeration@gmail.com

     

     

     



  • Warranties

  • Limited Warranty: One (1) Year Warranty (Parts and Compressor) 


    Cooltech Refrigeration warrants to the original purchaser of Cooltech Refrigeration branded equipment, including all parts thereof, that such equipment is free from defects in material and workmanship, under normal use and service as indicated by Cooltech Refrigeration installation and operation instructions, for a period of one (1) year from the date of installation. For the purpose of this warranty, the original purchaser shall be deemed to mean the individual or company for whom the product was originally installed. Our obligation under this warranty shall be limited to repairing or replacing, any part of such product which proves thus defective. Cooltech Refrigeration reserves the right to examine any product claimed to be defective. If after review the product is not deemed defective, Cooltech Refrigeration reserves the right to deny payment for repair. 
      
    Any part determined to be defective and requested to be returned should be returned to the company within thirty (30) days under the terms of this warranty. Purchaser is responsible for all shipping charges of the faulty part back and forth Cooltech Refrigeration for repair or replacement. 
      
    Improper operation resulting from factors, including but not limited to, low voltage conditions, inadequate wiring, and accidental damage are not manufacturing defects and are strictly the responsibility of the purchaser. 
      
    Condenser coils must be cleaned at regular intervals. Failure to do so can cause compressor malfunction and will void warranty. Although cleaning requirement may vary in accordance with the operation of various products, we recommend a minimum monthly cleaning. 
      
    Limited 60-Mile Warranty: One (1) Year Warranty (Labor) 

    For local purchases only. On top of the Limited One (1) Year Warranty (Parts and Compressor), Cooltech Refrigeration warrants to the original purchaser of Cooltech Refrigeration branded equipment, whose operation located within 60 miles of Cooltech Refrigeration (zip code 11232), including all parts thereof, that such equipment is free from defects in material and workmanship, under normal use and service as indicated by Cooltech Refrigeration installation and operation instructions, for a period of one (1) year,including labor, from the date of installation. For the purpose of this warranty, the original purchaser shall be deemed to mean the individual or company for whom the product was originally installed. Our obligation under this warranty shall be limited to repairing or replacing, any part of such product which proves thus defective. Cooltech Refrigeration reserves the right to examine any product claimed to be defective. If after review the product is not deemed defective, Cooltech Refrigeration reserves the right to deny payment for repair. 
       
    NO CLAIMS CAN BE MADE AGAINST THIS WARRANTY FOR SPOILAGE OF PRODUCTS, LOSS OF SALES OR CONSEQUENTIAL DAMAGES. 

    THE FOREGOING WARRANTIES ARE EXPRESSLY GIVEN IN LIEU OF ALL OTHER WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WHICH ARE HEREBY DISCLAIMED, AND ALL OTHER OBLIGATIONS OR LIABILITIES ON OUR PART, AND WE NEITHER ASSUME, NOR AUTHORIZE ANY OTHER PERSON TO ASSUME FOR US, ANY OBLIGATION OR LIABILITY IN CONNECTION WITH THE SALE OF SAID REFRIGERATION UNITS OR ANY PARTS THEREOF. 
      
    This warranty shall not be assignable and shall be honored only in so far as the original purchaser. 

    This warranty does not apply outside the limits of the United States of America, nor does it apply to any part which has been subject to misuse, neglect, alteration, accident, or to any damage caused by transportation, flood, fire, or acts of terrorism, or acts of God. 

    Technical Support

    Before requesting any service on your Cooltech® unit.

    Please refer to Owner's Manual section under the Terms and Conditions.

    Lack of maintenance or misuse is not covered under warranty and also may void warranty.

      
    Limitation Of Liability 

    Cooltech Refrigeration or their affiliates shall not be liable for any indirect, incidental, special or consequential damages, or losses of a commercial nature arising out of malfunctioning equipment or its parts or components thereof, as a result of defects in material or workmanship. 
      
    Exclusions 
      
    This warranty does not cover loss or damage due to:  

    • Corrosion of evaporator and condenser coils or cabinet caused by rust, oxidation, corrosion. Water freezing, fire or other natural acts of God.
    • Accessories external of the unit (thermostats, humidifiers, etc.)
    • Improper installation, misuse, abuse, negligence or damage or when used for applications other than comfort heating and cooling.
    • Components or other accessories not compatible with the unit or part of the original manufacturer equipment.
    • Routine maintenance, or damage due to lack of maintenance.
    • Nuisance calls where no mechanical repairs have been made.
    • Mileage to and from service call.
    • Installations outside the United States.
    • Appearance features, aesthetics, paint and cabinet parts, knobs and buttons.
    • Field piping; high or low voltage lines external of the equipment.
    • Loss of performance due to normal wear and tear.
    • Equipment rentals or usage fees including but not limited to: refrigerant reclaim, leak detectors, temporary service items, etc.
    • Brown outs or environmental conditions not acceptable to the original equipment manufacturer for the use of their equipment.
    Proof Of Purchase Date 

    It is the responsibility of the purchaser to establish the original purchase date for warranty purposes. We recommend that a bill of sale, cancelled check or some other appropriate Payment record be kept for that purpose.
     


  • Miscellaneous

  • Owner's Manual

    IMPORTANT!!! PLEASE READ BEFORE INSTALLATION

    1) If the unit has recently been transported please let unit stand still for a minimum of 24 hours before plugging it in.

    2) Make sure that the unit drops down to desired temperature before loading the unit with product.

    3) Make sure that there is proper ventilation around the unit in the area where it will operate.

    4) Make sure all accessories are installed (i.e. shelves, shelf clips, casters) before plugging the unit in.

    5) Please read through the Operation/Owner’s Manual in its entirety. Lack of maintenance or misuse of the unit will VOID warranty. Please fill out the registration card and send it to the factory.

     

    CABINET LOCATION GUIDELINES

    1) Install the unit on strong and leveled surfaces

                 -unit may make unpleasant noises if surface is uneven

                 -unit may malfunction if surface is uneven

    2) Install the unit in an indoor, well-ventilated area

               -unit performs more efficiently in a well-ventilated area

                 -make sure to maintain a clearance of 24" above the unit

                 -outdoor use may cause decreased efficiency and damage to the unit

    3) Avoid installation in a high humidity and/or dusty area

                 -humidity could cause unit to rust and decrease efficiency of the unit

                 -dust collected on condenser coil will cause unit to malfunction. Clean the condenser at least

                 once a month with a brush or clean cloth

                 -malfunction due to dirty condenser will void warranty

    4) Select a location away from heat and moisture-generating equipment

                 -high ambient temperatures will cause the compressor to overwork, leading to higher energy bills     and gradual breakdown of the unit

                 -malfunction due to high ambient temperature will void warranty

     

    ELECTRICAL

    Please ensure that the required voltage of the compressor is being supplied at all times. Low or high voltage can detrimentally affect the refrigeration unit and thereby void its warranty.

    All units should be plugged into a grounded and properly-sized electrical outlet with appropriate

    overcurrent protection. Please refer to the electrical requirements on the unit serial tag located inside the unit. Please make sure that your unit has its own dedicated outlet. Do not use an extension cord.

    REGULAR MAINTENANCE

     CLEANING THE CONDENSER COIL

    For efficient operation, it is important that the condenser surface be kept free of dust, dirt, and lint.

    Condensers accumulate dirt and require cleaning every 30 days. If you keep the condenser clean, you will minimize your service expense and lower your electrical costs.

     

    A dirty Condenser can result in NON-WARRANTEED part & compressor failures, product loss, and lost Sales. The Condenser looks like a group of vertical fins. You need to be able to see through the condenser for the unit to function at maximum capacity. Do not place filter material in front of condensing coil. This material blocks air-flow to the coil similar to having a dirty coil.

     

     HOW TO CLEAN THE CONDENSER:

     

    1. Disconnect the electrical power to the unit. 

    2. Remove the louvered grill.                                                      

    3. Vacuum or brush the dirt, lint, or debris from the finned condenser coil.

    4. If you have significant dirt build up you can blow out the condenser with compressed air.

    5. When finished be sure to replace the louvered grill. The grill protects the condenser.

    6. Reconnect the electrical power to the unit.

     CLEANING THE FAN BLADES AND MOTOR

    If necessary, clean the fan blades and motor with a soft cloth. If it is necessary to wash the fan blades, cover the fan motor to prevent moisture damage.

     CLEANING THE INTERIOR OF UNIT

    When cleaning the cabinet interior, use a solvent of warm water and mild soap. Do not use steel wool, caustic soap, abrasive cleaners, or bleach that may damage the stainless steel surface.

    Wash door gaskets on a regular basis, preferably weekly. Simply remove door gasket from the frame of the door, soak in warm water and soap for thirty (30) minutes, dry with soft cloth, and replace. Check door gaskets for proper seal after they are replaced.

    Periodically remove the shelves and pilasters from the unit and clean them with mild soap and warm water. To remove the pilasters, first remove the shelves and shelf clips. Then, unscrew the pilaster with a phillips screwdriver and remove.

     

    WARNING

    Disconnect power cord before cleaning any parts of the unit.

     TROUBLE SHOOTING

    Please note that this guide serves only as a reference for solutions to common problems.

    Before requesting any service on your Cooltech® unit, please check the following points. Service calls resulting from lack of maintenance or misuse is not covered under warranty and also may void warranty. 

    SYMPTOM

    POSSIBLE CAUSE

    CORRECTIVE ACTION

    Compressor not running.

    Fuse blown or circuit breaker tripped.

     Replace fuse or reset circuit        breaker.

     

    Power cord unplugged.  

     

    Plug in power cord.

     

    Thermostat set too high.

     

    Set thermostat to lower

     

     

    Cabinet in defrost cycle.

     

    Wait for defrost cycle to finish.

     

    Condensing unit runs for long periods of time.

    Excessive amount of warm product.

     

    Allow adequate time for product to cool down.

     

     

    Prolonged door opening or door ajar.

     

    Ensure doors are closed when not in use. Avoid opening doors for long periods of time.

     

    Door gasket(s) not sealing properly.

    Ensure gaskets are snapped in completely. Remove gasket and wash with soap and water. Check condition of gasket and replace if necessary.

     

     

    Dirty condenser coil.     

    Clean the condenser coil.

     

    Evaporator coil iced over.

     

    Unplug unit and allow coil to defrost. Make sure thermostat  is not set too cold. Ensure that  door gasket(s) are sealing properly.

    Cabinet temperature is too warm.

    Thermostat set too warm.          

     

    Set thermostat to lower temperature.

     

    Blocking air flow.

     

    Re-arrange product to allow for proper air flow. Make sure there is at least four inches of clearance from evaporator.

     

    Excessive amount of warm product.

    Allow adequate time for placed in

    cabinet.                     

     

    Allow adequate time for product to cool down.

     

    Fuse blown or circuit breaker tripped.

     

    Replace fuse or reset circuit breaker.

     

    Dirty condenser coil.

     

    Clean the condenser coil.

     

    Prolonged door opening or door ajar.

     

    Avoid opening doors for long periods of time.

     

     

     

                                     

    Evaporator coil iced over.

    Unplug unit and allow coil to defrost. Make sure thermostat is not set too cold. Ensure that door gasket(s) are sealing properly.

    Cabinet is noisy.

    Loose part(s).   

     

    Locate and tighten loose part(s).

     

    Tubing vibration.

     

    Ensure tubing is free from contact with other tubing or components.

     SAFETY / WARNING

    Please pay close attention to the safety notices in this section. Disregarding these notices may lead to serious injury and/or damage to the unit.

    1.  To minimize shock and fire hazards, be sure not to overload outlet. Please designate one outlet for your unit.
    2.  Do not use extension cords.
    3.  Do not put your hands under the unit when the unit is required to be moved.
    4.  When the unit is not in use for a long period of time, please unplug the unit from the outlet.
    5.  After unplugging the unit, wait at least 10 minutes before re-plugging it. Failure to do so could cause damage to the compressor.
    6.  To minimize shock and fire hazards, please do not plug or unplug the cord with wet hands.
    7. During maintenance and cleaning, please unplug the unit.
    8.  To minimize shock and fire hazards, make sure that the unit is properly grounded.
    9.  Do not attempt to remove or repair any component unless instructed by factory.
    10.  Make sure that the unit is not resting on or against the electrical cord and plug.
    11.  To minimize personal injury, do not hang on the doors.
    12. Do not store any flammable and explosive gas or liquids inside the unit.
    13.  Do not attempt to alter or tamper with the electrical cord.
    14.  Do not set the desired temperature out of the recommendedtemperature range: 
    15. (Ref: 32 F - 55 F Fre: -15 F - 20 F)

     

    Freight Class

    All Cooltech Refrigeration products ship under 110 freight classifications.

    When Receiving Freight Shipment

    It is the customer's sole responsibility to ensure that the product is received in good condition. Buyer should uncrate and carefully inspect for freight damages before signing off the driver. Failure to do so will result in difficulty when filing a claim with the freight company. Driver should be made aware of the damages before leaving customer's location. Bill of lading should be noted and signed (all copies) by buyer and the driver. We are not responsible for any repair or service bill due to freight damage if the customer fails to mark 'damaged' on freight receipt before the driver leaves. We will, however, help the customer to file for freight claim.

    Customer's Freight Damage Procedure

    Before signing the carrier's freight bill the customer should do the following:

    Visible Damage:

     

    1. Inspect shipment for any damage. If you see damage or feel there may be concealed damage, mark the carrier's copy of the freight bill 'damaged'.
    2. If there is damage to your shipment, action must be taken by you to notify the carrier within 48 hours of receipt. A freight claim must be filed with the carrier and an inspection scheduled by the carrier. It is the duty of the carrier to give you a written report upon notification. (VISIBLE AND CONCEALED).
    3. For visible damage do not accept delivery unless the condition is noted on your copy of the freight bill and signed by the driver.

     

    Concealed Damage:

    1. If the damage is concealed, notify the carrier within 48 hours by phone and in writing. Ask them to send their agent to complete an inspection report.
    2. Retain all cartons and merchandise for inspection. It is critical that the customer take the above actions.

     

    Return Policy:

    Item may be returned within 14 days upon receipt of the item. However, the return needs to be notified and authorized by us within 3 days upon receipt of the item. No exception. Buyer is responsible for shipping the item back to us.  There will be a 20% restocking fee applied on returns of brand new items. Refund will be issued through Paypal after we receive the return and determine the item still in its original sellable new condition.
    All custom made No return,No exchange.